Terms and Conditions
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Truvo (“Company,“ “we,“ “our,“ “us“) values your trust and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our telecom, broadband, security, home/office automation, and e-commerce services (“Services“).
By using our Services, you agree to the practices outlined here. If you do not agree, please discontinue use of our Services.
1. Scope and Applicability
This Policy applies to all users of our telecom services, broadband, e-commerce platform, and solution offerings.
It governs data collected online (website, app, chatbot) and offline (KYC, service visits, customer care).
It does not cover third-party websites, apps, or services, which are governed by their own privacy policies.
2. Information We Collect
(Includes telecom, e-commerce, solutions/callback, website/app analytics data as detailed in our Privacy Policy)
For comprehensive details on data collection practices, please refer to Section 2 of our Privacy Policy, which covers telecom & connectivity services, e-commerce purchases, solution requests, and website & app usage data.
3. Use of Information
(Service delivery, regulatory compliance, fraud prevention, marketing with consent)
Information is used for service delivery, regulatory compliance, fraud prevention, and marketing communications (with explicit consent). Please see Section 3 of our Privacy Policy for detailed usage practices.
4. Sharing of Information
(Vendors, regulators, affiliates, anonymised data, no selling of personal data)
We share information only with vendors, regulators, affiliates, and for anonymised analytics.
Important: We do not sell personal data to third parties.
5. Third-Party Products & Intellectual Property
Truvo resells products manufactured by third-party brands.
All trademarks, logos, and brand names belong to their respective owners and are displayed only for identification.
Truvo does not claim any endorsement, partnership, or official association with such brands unless explicitly stated.
Specifications, features, and warranties are as provided by the manufacturer.
Disclaimer: Truvo shall not be liable for inaccuracies in third-party product information.
6. Warranties, Returns, and Refunds
Products
- Products are sold “as-is“ unless otherwise expressly covered by Truvo or manufacturer warranty.
- Warranty claims, where applicable, must follow the manufacturer's terms.
- Truvo disclaims any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Returns & Refunds
- Returns/refunds are subject to Truvo's Refund & Cancellation Policy, available separately on our website.
- Certain products (e.g., opened electronics, consumables, software) may not be eligible for returns/refunds except in cases of defect or damage on delivery.
- Telecom/broadband subscriptions are non-refundable once activated, except where mandated by regulation.
Services
Solution requests (e.g., automation, surveillance, telecom projects) are non-binding consultations. Pricing, delivery timelines, and commitments are governed by separate commercial agreements.
7. Cookies & Tracking
(Personalization, analytics, opt-out option)
We use cookies and tracking technologies for personalization, analytics, and improved user experience. Users can manage cookie preferences through browser settings. Please refer to our Privacy Policy for detailed information.
8. Your Rights
(DPDP rights – access, correction, deletion, portability, consent withdrawal)
Under the Digital Personal Data Protection Act (DPDP), you have rights including access, correction, deletion, portability, and consent withdrawal. Please see Section 7 of our Privacy Policy for complete details.
9. Data Retention
(Telecom – 2 years+, e-commerce – taxation/consumer law, solutions – until resolved)
Telecom Data
Retained for 2+ years as per regulatory requirements
E-commerce Data
Retained per taxation and consumer law requirements
Solutions Data
Retained until service requests are resolved
10. Data Security
(Encryption, PCI-DSS, access control, audits – no absolute guarantee)
We implement industry-standard security measures including encryption, PCI-DSS compliance, access controls, and regular audits. However, no system can guarantee absolute security. Users must protect their credentials.
11. Third-Party Links & Services
Our Services may contain links to third-party platforms, payment gateways, or logistics services.
Truvo has no control over, and assumes no responsibility for, the content, privacy practices, or operations of such third parties.
Users are encouraged to review their policies before use.
12. Children's Data
(Not intended for minors under 18, no knowing collection)
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without proper parental or guardian consent.
13. Policy Updates
(We may update, with “Last Updated“ date; significant changes notified as required by law)
We may update this policy from time to time. Changes will be reflected with a new “Last Updated“ date. Significant changes will be communicated as required by applicable law.
14. Grievance Officer
(Mandatory IT Act & DPDP Act contact details)
As mandated under the IT Act, 2000 and DPDP Act, 2023:
Name: [Appoint Officer]
Email: [Insert Email]
Phone: [Insert Contact Number]
Address: [Corporate Office Address]
15. Legal Disclaimers & Limitations of Liability
No Warranties
Services and products are provided on an “as-is“ and “as available“ basis, without warranties of any kind, express or implied.
Limitation of Liability
Truvo shall not be liable for any indirect, incidental, punitive, or consequential damages (including loss of profits, data, goodwill, or business opportunities) arising from use of Services or products.
Force Majeure
We are not liable for failure to perform obligations due to events beyond our reasonable control (natural disasters, cyberattacks, strikes, regulatory changes, etc.).
Jurisdiction
This Privacy Policy shall be governed by Indian law. Exclusive jurisdiction lies with the courts of [Insert City, e.g., Ranchi, Jharkhand].
✅ Key Legal Safeguards Added
Products “as-is“ clause → shields you from warranty disputes.
Refund & return disclaimer → limits customer claims outside policy.
Third-party brand disclaimer → prevents IP infringement liability.
Service solutions disclaimer → protects you from obligation until a signed contract.
Liability limitation & jurisdiction → protects from excessive damages and forum shopping.