Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Truvo ("Company," "we," "our," "us") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you access or use our website (www.mytruvo.com), mobile applications, telecom services, broadband, home/office automation, security solutions, and e-commerce platform (collectively, the "Services").
By using our Services, you consent to the terms of this Privacy Policy. If you do not agree, you should discontinue use of our Services.
1. Scope and Applicability
This Privacy Policy applies to all users of our Services, including telecom subscribers, e-commerce buyers, solution-seekers, and website/app visitors.
It applies to data collected online (website, app, chatbots) and offline (KYC, call centre, installation visits).
It does not cover the practices of third-party websites, platforms, or vendors we may link to, which are governed by their own privacy policies.
2. Information We Collect
(A) Telecom & Connectivity Services
- Identity and KYC information (Aadhaar, Passport, PAN, Driving License, Address Proof).
- Contact details (name, email, phone, alternate contact, address, IP Address).
- Service usage (IP logs, browsing metadata as required by DoT, bandwidth, device identifiers, network activity).
- Location data (network-based or GPS).
(B) E-Commerce Purchases
- Account information (name, email, phone number, delivery address).
- Payment details (via PCI-DSS compliant gateways, we do not store card details).
- Order and transaction history.
- Product preferences, cart data, browsing activity.
(C) Solution Requests / Lead Generation
- Details from callback requests or enquiry forms (business name, contact person, project requirements).
- Documentation voluntarily shared during presales/consultation.
(D) Website & App Usage
- IP address, browser/device details, session logs.
- Cookies, tags, pixels, analytics tools (e.g., Google Analytics).
- Interaction with emails, notifications, or ads.
3. Use of Information
- Deliver, activate, and manage telecom services.
- Fulfil e-commerce orders, process payments, handle delivery/returns.
- Respond to solution requests and provide tailored proposals.
- Comply with regulatory/legal requirements (DoT, TRAI, IT Act, DPDP Act, etc.).
- Verify identity, prevent fraud, ensure security.
- Improve products, services, and website functionality.
- Send transactional alerts, billing updates, and service communications.
- Send promotional offers (with explicit consent).
4. Sharing of Information
- Vendors & Contractors: payment gateways, logistics, installation/service partners.
- Regulators & Law Enforcement: as required under DoT, TRAI, IT Act, DPDP Act, court orders.
- Affiliates & Group Companies: for internal operations and improvement.
- Third-Party Tools/Analytics: anonymised or aggregated datasets.
We do not sell, rent, or trade personal data to third parties.
7. Your Rights
- Access your personal information.
- Request correction, updating, or deletion.
- Withdraw consent to marketing communications.
- Restrict or object to processing in certain cases.
- Port your telecom number (MNP rights).
- File complaints with our Grievance Officer.
13. Grievance Officer
As mandated under the IT Act, 2000 and DPDP Act, 2023:
Name: [Appoint Officer]
Email: [Insert Email]
Phone: [Insert Contact Number]
Address: [Corporate Office Address]
14. Legal Safeguards and Disclaimers
No Liability for Third-Party Products
Truvo is not the manufacturer of third-party products. Liability rests with original manufacturers unless expressly covered.
No Warranty on Third-Party Content
Images, logos, and brand names belong to respective owners. Truvo disclaims ownership.
Limitation of Liability
To the maximum extent permitted by law, Truvo is not liable for indirect or consequential damages, including loss of data, profits, or goodwill.
Jurisdiction
Governed by the laws of India, exclusive jurisdiction in the courts of [Insert City, e.g., Ranchi].