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Frequently Asked Questions
Quickly find answers to the most common questions about our services, support, and more.
All FAQs
New Connection
Account
Payment
Shifting and Reconnection
Referral
Home Security Solutions
How do I apply for a new connection with Truvo?
What documents do I need to provide for a new connection?
How long does it take to get a new connection installed?
How can I access my Truvo account?
How can I access my Truvo account?
How can I update my account information?
How can I change my Truvo plan?
What payment methods does Truvo accept?
Can I set up auto-pay for my Truvo bill?
What should I do if I have issues with my payment?
How can I request a shift or reconnection of my Truvo services?
Is there a fee for shifting or reconnection of services?
How long does it take to shift or reconnect my services?
Does Truvo offer a referral program?
How can I refer a friend to Truvo?
When will I receive my referral rewards?
What home security solutions does Truvo offer?
How can I purchase home security solutions from Truvo?
Are Truvo's home security solutions customizable?
